Nora's Baklava ship our products via UPS with a tracking number. Please allow up to 5 Business days for delivery... as Nora's Baklava guarantees that the product is packaged to stay fresh for 14 days.? If delivery fails due to an incorrect address provided by the customer in writing OR if the delivery fails due to the customer not being available to receive (or to pick up) the product, Nora's Baklava will not make any refunds for the purchase. Tracking records provided by UPS will be considered as proof of delivery. The customer is responsible to report any obvious damage on the packaging at the time of delivery to the delivering agent and to inform Nora's Baklava by contacting us through phone or email.